Terms & Conditions

trocloudbd Company users have to agree to all our terms and conditions. If the user breaks any terms or rules, the trocloudbd company can take any action against the user. For example, by suspending user services and blocking access to the website.

trocloudbd lets users or clients use as much as they want, based on their quota. Extras can be bought separately if anyone wants them. Against trocloudbd terms and conditions, no user is allowed to use an extra feature or ask for extra storage space.

Every hosting package from trocloudbd comes with a 45-day No Question Asked refund policy, after 45 Days of the NQA (No Question Asked) refund policy, general money-back policy will be applied. In this policy, Before you claim your money back, make sure you meet any of the following requirements. *Server slow issue. *Support was unavailable for a long time. *The support system is too weak as perceived by users (with a valid reason). *Service is not provided as described. *trocloudbd can’t solve any problem that is occurring on the server. Refunds will not proceed if: *Requested services or domains are resolved. *Aggressive behavior with slangs word *The provision of services in an unethical and fraudulent manner. *Suspended due to client abuse. *Aggressive spamming and spam advertising. Please note: change of mind, change of wish, or change of interest is not applicable for claiming a refund. VPS, Dedicated server and Reseller hosting plans refund will not be processed on 45 days no question asked policy, and you can not claim the refund for any reason of the following “refunds will not proceed if” section.

Personal data of clients will only be collected and used if they are required for the creation, content arrangement, or modification of the contractual relationship. The client is obligated to update these data in their online administration interface.

Depending on the contractual agreement, a monthly, quarterly, or annual charge will be made. Monthly payments are conducted solely by issuing a debit authorization. All other payments are made by the invoice. Payment is due immediately upon receiving the invoice.

We understand that mistakes can happen, but due to the nature of domain registrations, all domain name registrations are considered final and non-refundable once successfully completed. This includes: Accidental purchases: We recommend carefully reviewing your domain name selection and confirming all details before completing the registration process. Change of mind: If you decide you no longer need the domain name after registration, a refund cannot be issued. User Activity and Domain Flagging In some cases, a domain name may be flagged by a registry or domain name authority due to suspicious activity associated with the user account. This could include: Fraudulent activity: If the domain name was registered using fraudulent payment methods, the domain may be flagged and ultimately suspended or revoked. Illegal activity: If the domain name is used for illegal purposes, it may be flagged and action may be taken by the relevant authorities. Exceptions (Very Rare) In very rare circumstances, we may consider a partial refund for a domain name registration at our sole discretion. This could occur if there is a technical error on our part that prevents you from using the domain name as intended.